Stronger relationships.
Clearer pathways to care.

In my outreach role with an outpatient psychiatry practice, I build relationships with Los Angeles treatment programs and outpatient providers through recurring outreach, direct calls, and meetings with clinical and program leaders. I represent the practice at provider in-services and community events, sharing information about TMS, MAT/LAI services, and psychiatric care coordination.

My work also includes coordinating communication across clinical, administrative, and community partner teams. For referred patients and families, I manage the warm handoff from first contact through intake and the start of treatment.

I bring knowledge of commercial insurance plans and strong skills in prescreening and intake completion. In a treatment-coordination role, I developed and implemented an insurance-verification workflow, checked benefits against admission standards, and helped develop admissions policies.

I managed inbound inquiries, coordinated scheduling, and guided prospective patients through prescreening and intake. I use strong rapport-building skills and respectful, nonjudgmental communication to support patients and families, including justice-impacted individuals, from the first inquiry through completed intake.

As Director of Operations/Admissions Coordinator for an outpatient psychiatry and TMS practice, I defined, implemented, and revised admissions and operational policies. I also operated TMS equipment and led quality-control initiatives related to therapy delivery, safety, and operational effectiveness.

In a later role with the practice, I assisted in training new technicians on TMS device use and supported patients and families throughout the TMS experience. This work combined operational responsibilities with hands-on treatment-program support.

I also bring knowledge of CRM implementation and advanced proficiency with electronic medical record (EMR) and electronic health record (EHR) software to support documentation, patient coordination, and practice workflows.

I have helped fill roles through my professional network, bringing capable, principled people into teams. I value seeing them combine their strengths and work toward a shared purpose.